Description

Job Overview

As a ServiceNow Solution Architect with 7-9 years of experience, you will be responsible for designing, implementing, and optimizing ServiceNow solutions for our clients. You will leverage your extensive knowledge of IT service desk workflows and AI agents to create innovative and efficient solutions that drive business value.

Key Responsibilities
Solution Design and Implementation

  1. Architect and design complex ServiceNow solutions tailored to client needs
  2. Lead the implementation of ServiceNow ITSM applications and new platform features
  3. Develop and configure IT service desk workflows to streamline operations and improve efficiency
  4. Integrate AI agents and other advanced technologies into ServiceNow solution


Client Engagement

  1. Consult with customers on implementing ServiceNow Workflow solutions based on best practices
  2. Conduct solution presentations and obtain customer acceptance for proposed designs
  3. Interact with senior leadership and CXO roles to support discussions related to implementation roadmaps


Technical Expertise

  1. Serve as a subject matter expert in ServiceNow and ITIL methodologies
  2. Stay current on ServiceNow products, architecture, and applicable integrated technologies
  3. Provide architectural guidance and deep product expertise to customers and partners


Required Skills and Qualifications

  1. 7-9 years of experience in implementing and configuring ServiceNow solutions
  2. Extensive knowledge of IT service desk workflows and ITIL processes
  3. Proven experience with AI agents and their integration into ServiceNow platforms
  4. Strong understanding of ServiceNow architecture and platform capabilities
  5. Excellent communication skills, both verbal and written, to effectively interact with technical and non-technical stakeholders
  6. Ability to translate complex business requirements into technical solutions
  7. ServiceNow certifications, including Certified System Administrator (CSA) and Certified Application Developer (CAD)


Desired Qualifications

  1. Experience with ServiceNow Performance Analytics, Integration Hub, and Flow Designer
  2. Familiarity with ServiceNow Customer Service Management (CSM) and IT Operations Management (ITOM)
  3. Knowledge of industry-specific workflows and best practices

Key Skills
Education

Any Graduate

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