ServiceNow Senior Developer

𝐉𝐨𝐛 𝐒𝐮𝐦𝐦𝐚𝐫𝐲:
Looking for a highly experienced 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐍𝐨𝐰 - 𝐒𝐞𝐧𝐢𝐨𝐫 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 with a strong background in enterprise IT environments. This role demands expertise in ServiceNow platform development, ITIL processes, and integration with third-party tools. The ideal candidate will bring hands-on experience across project and program management, systems design, quality assurance, and infrastructure, with certifications in ServiceNow and cloud technologies.

𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬: 
·        Collaborate with stakeholders to design, develop, and implement scalable and maintainable ServiceNow solutions across modules such as ITSM, Service Catalog, CMDB, Discovery, Asset Management, PPM, and Knowledge Management.
·        Design and deploy ServiceNow components including business rules, client scripts, UI policies/actions, UI pages, script includes, workflows, and custom catalog items.
·        Integrate ServiceNow with third-party platforms using REST APIs and out-of-the-box (OOB) connectors.
·        Provide production support, troubleshoot platform issues, and optimize performance.
·        Work in alignment with ITIL best practices and ensure governance and compliance within the ServiceNow platform.
·        Participate in system design, QA processes, and delivery pipelines to ensure high-quality implementations.
·        Support infrastructure teams and assist in cloud-based deployments (AWS/Azure).
𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐝 𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 & 𝐒𝐤𝐢𝐥𝐥𝐬:
·        Minimum 8 years of broad IT experience, with a strong focus on ServiceNow development and implementation.
·        Deep knowledge and hands-on experience with the ServiceNow ITIL framework.
·        Proven expertise in the following ServiceNow modules:
o   Incident, Problem, Change Management
o   Service Catalog and Workflow
o   CMDB and Discovery
o   Asset Management
o   PPM (Project Portfolio Management)
o   Knowledge Management
·        Experience with 𝐜𝐥𝐨𝐮𝐝 𝐞𝐧𝐯𝐢𝐫𝐨𝐧𝐦𝐞𝐧𝐭𝐬 (𝐀𝐖𝐒, 𝐀𝐳𝐮𝐫𝐞).
·        𝐨   𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 𝐢𝐧 𝐀𝐖𝐒 𝐚𝐧𝐝/𝐨𝐫 𝐀𝐳𝐮𝐫𝐞 𝐩𝐫𝐞𝐟𝐞𝐫𝐫𝐞𝐝
·        Proficiency in integration using REST API and configuring OOB ServiceNow connectors
·        ServiceNow technical component development:
o   Business Rules, Client Scripts, UI Policies/Actions
o   Script Includes, UI Pages, Macros
o   Catalog Items and Workflows
o   Reports and Dashboards
·        Excellent problem-solving and analytical skills.Strong interpersonal and communication skills to interact with cross-functional teams.
𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 (𝐌𝐚𝐧𝐝𝐚𝐭𝐨𝐫𝐲):
•       𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐍𝐨𝐰 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐞𝐝 𝐒𝐲𝐬𝐭𝐞𝐦 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐨𝐫
•       𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐍𝐨𝐰 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐞𝐝 𝐈𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 – 𝐈𝐓𝐒𝐌 (𝐂𝐈𝐒-𝐈𝐓𝐒𝐌)