ServiceNow SACM Analyst

·        Must possess a deep understanding of ITIL IT Service Management processes (e.g., Incident, Problem and Change Management, Project and Portfolio Management, Service Catalog, etc.)
·        3+ years of experience working in a process-driven organization, preferably an ITIL-aligned Service Management organization.
·         3+ years of experience in working with inventory discovery tools and infrastructure management tools used to provide Configuration data (e.g., ServiceNow Discovery, OEM applications).
·        3+ years of experience with CSDM (Common Service Data Model).
·        Must have quality documentation skills reporting capabilities and experience.
·        General understanding of the ServiceNow Identification and Reconciliation Engine (IRE) and the structure of its rules.
·        3+ years of experience driving SACM process adherence throughout a complex IT organization using data.
·        3+ years of experience in the use of KPIs and other methodologies to identify problems, track trends and drive behavior.