Servicenow Product Owner

Key job responsibilities
• Define new data analytics, in-app customer capabilities as well as operational engineering efficiencies
• Lead the development and execution of a bold customer-focused product strategy and vision for the next generation of devices and services
• Lead initiatives in various stages of the lifecycle - from ideation to development to launch
• Define creative, high quality, long term product roadmaps based on team strategy and vision
• Develop detailed, crisp business requirements and user stories that can be used to create product specifications and architecture
• Manage prioritization and trade-offs among customer experience, performance and operational load
• Proactively identify and resolve issues that may impair the team’s ability to meet strategic, financial, and technical goals
• Drive product launches in partnership with Engineering, Operations, Business Development, Go to Market, PR, and other teams
• Create buy-in for the product vision and strategy with leadership and internal partners
• Drive decisions across cross-functional teams that include engineering, UX and commercial teams

Qualifications and Experience:

Proven expertise with Service Management Platforms, specifically ServiceNow.

Experience with Amazon’s SIMt platform (a strong plus).

Strong background in product management, particularly in technical environments.

Demonstrated ability to define product roadmaps, write business requirements, and manage stakeholder expectations.

Solid experience leading cross-functional teams to successful product launches.

Ability to balance customer experience with technical and operational constraints.

Excellent problem-solving skills with a proactive mindset.

Strong communication and leadership abilities to engage stakeholders and drive product success.