ServiceNow Manager

A self-driven individual who would be accountable for managing & driving ServiceNow Operations team end-to-end.

· Supervisory skills and the ability to leverage support from other parts of the organization.

· Ability to work with all levels of client and internal resources.

· Ability to organize, delegate, and leverage resources to accomplish objectives.

· Maintaining and delivering quality metrics, progress and status reporting to customer.

· Create and track a plan to deliver the program goals, including the technical implementation plan for Operations Team.

· Scope (requirements)/ backlog management, quality management and risks and issues management

· Experienced of handling ServiceNow development / BAU team as Tech Lead.

· Able to manage a team with different skills set and give technical guidance to the team.

· Strong oral and written communication skills with the ability to communicate technical information in non-technical language.

· Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind organizational change management.

· Experienced in implementation of ITSM solution using industry best practices.

· Experienced of implementing ITSM + (one of ITOM, ITBM, GRC, CSM, HRSD)

· Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound

· Good experience of Service Portal and widget creation

· Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation.

· Knowledge of Authentication via Auth 2.0, certificates and Mid Server

· Implemented ServiceNow project in Domain separated instance.

· Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.

· Good knowledge of MID Server installation and management

· Experience of custom applications development

· Experience of LDAP/Active Directory/SSO implementation

· Knowledge of Flow Designer, Integration Hub and Orchestration use case implementation.

· Experience in working on Performance Analytics

· Design and modification of ServiceNow Service Portal.

· Review existing set up and provide best practice recommendations in line with the OEM.

· Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.

· Experience with HTML coding and Jelly script strongly preferred

Professional

· 5+ years of experience with ServiceNow required.

· 8+ years of experience with IT Industry required.

Academics

· Certified System Admin

· CIS-ITSM, Certified Application developer, CIS-Discovery, CIS-Service Mapping

· ITIL Foundations certification is preferred.

· Bachelor’s degree or equivalent combination of education and experience.