ServiceNow Legal Service Architect

Understanding of legal processes, including contract management, legal requests, and matter management
Understanding of integration of legal service delivery (LSD) with third party applications.
To have good communication and interpersonal skills for effective communication with client, technical and other project stakeholders.
To have good documentation skills for effective documentation of the project related documents like – process document, functional requirement specification document (FRS), test cases, training decks etc.
To have knowledge on Microsoft visio for designing process workflows
Expertise in Excel reporting
Exceptional Customer service skills and client focus
Coordination, negotiation, and persuasion skills
Ability to work with all levels of client and internal resources
Strong verbal and written communication skills with the ability to communicate technical information in non-technical language
To have good/basic understanding on ServiceNow ITSM processes like Request Fulfilment, Incident Management, Problem Management, Change Management.
Good hands-on experience with ServiceNow platform administration, implementation, or development is highly desirable. 
Certification in ServiceNow Legal Service Delivery is a plus