ServiceNow ITSM

Job Description:-

Key Responsibilities

Lead the integration of Moveworks with ServiceNow using Openframe Knowledge API and Virtual Agent frameworks

Configure and validate conversational flows widgets and rolebased access controls

Develop and maintain Service Portals Catalog Items Scoped Applications and Mobile Experiences

Automate workflows using Flow Designer and Integration Hub

Collaborate with crossfunctional teams to align AI capabilities with business needs

Design dashboards and analytics using Performance Analytics and App Engine Studio

Ensure seamless interoperability between ServiceNow and enterprise systems

Required Skills

5 years of experience in ServiceNow development and administration

Strong proficiency in ServiceNow modules ITSM HRSD CSM CMDB

Proven experience integrating AI platforms like Moveworks or Microsoft Copilot with ServiceNow

Expertise in portal development and scoped applications

Familiarity with plugin configuration Openframe Knowledge API Customer Service Management

Experience with App Engine Studio Flow Designer and Virtual Agent

Preferred Qualifications

Certified ServiceNow Developer or Technical Architect

Experience with conversational AI platforms Moveworks Copilot Now Assist

Exposure to Agile methodologies and DevOps practices

Strong communication and stakeholder management skills

Skills

Mandatory Skills : ServiceNow ITSM