Description

Must Have Skills:

  • 5+ years of experience Senior BA or Arch who has done ServiceNow implementation.
  • ITSM process analyst with ServiceNow.
  • ITSM Solution architect with ServiceNow.

 

Required Qualifications:

Experience & Skills:

  • 10+ years of experience in ServiceNow Platform with 7+ years in IT Service Management (ITSM) processes and governance.
  • 5+ years of hands-on experience with ServiceNow ITSM (configuration, implementation, and optimization).
  • Strong knowledge of ITIL framework and ITSM best practices.
  • Experience in defining, optimizing, and automating ITSM processes using ServiceNow.
  • Proven ability to analyze ITSM metrics, KPIs, and dashboards for continuous process improvement.
  • Strong project management and stakeholder management skills.
  • Experience in integrating ServiceNow ITSM with other IT systems (e.g., monitoring tools, CMDB, ITOM, and third-party applications)
  • Strong analytical and problem-solving skills to assess ITSM effectiveness.

 

Preferred Certifications:

  • ITIL v4 Foundation or higher (ITIL Managing Professional, ITIL Strategic Leader preferred).
  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow ITSM Implementation Specialist certification (CIS ITSM).

Key Skills
Education

Any Graduate

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