ServiceNow ITSM Developer

Job Description

Requirements

Minimum Qualifications

 Three (3) years of hands-on experience in implementing and configuring ServiceNow ITSM, including participation in at least one full cycle implementation.  ServiceNow Certified Implementation Specialist in ITSM

Desired Qualifications

· Extensive knowledge of JavaScript, Familiarity with UI, SQL, HTML and CSS

· Knowledge of XML and structural programming concepts

· Knowledge of ITIL processes

· Experience in developing ServiceNow report

· Experience in ServiceNow Playbook development

· Experience in inbound and outbound data exchange development between ServiceNow and other systems via API (REST and SOAP)

· Familiar with Remedy ITSM, Microsoft PowerBI, ServiceNow CSM, ServiceNow NowAssist is preferable

Scope of Services

· Develop ServiceNow ITSM technical implementation and migration plan

· Install, configure and customize the ServiceNow ITSM platform (business rules, UI policies, workflow, playbook, table) to align with requirements

· Migrate configurations, user access, service requests, incident, workorder, change requests from an existing system to ServiceNow ITSM

· Configure integrations between ServiceNow and other systems to enable seamless communication and data exchange using APIs and data load

· Create reports for ITSM data in ServiceNow and Microsoft PowerBI

· Review current LAUSD ServiceNow CSM setup and assist with troubleshooting issues

· Analyzes system performance and adjusts various tuning parameters or code for best performance

· Performs unit test, UAT, stress test scenarios with technical staff

· Implement on-going enhancements requests