Servicenow- ITAM Developer

Job Description

Role and Summary Statement

We are looking for a ServiceNow Developer with strong administration, development, and support skills on ServiceNow SAM/HAM. The ServiceNow Developer role will work closely with business and product teams to achieve the desired outcome within the Agile Methodology.

RESPONSIBILITIES

· Will be responsible to develop and implement different ServiceNow applications and integrations from initiation to completion, tailored to the customer requirements.

· Creation/implementation/modification of ServiceNow SAM/HAM/others components.

· Maintain technical documentation and assist/participate in QA and user training activities.

· Understanding of the project delivery lifecycle and processes and their implementation.

· Scripting (JavaScript) for different modules for writing Rules, Updating/creating workflows, APIs etc.

· Lead the end-to-end implementation of ServiceNow SAM Pro, including initial setup and configuration.

· Customize and configure ServiceNow SAM Pro to meet specific organizational needs.

· Work closely with stakeholders to gather requirements and translate them into technical solutions.

· Develop and implement publisher-specific packs and plugins as needed for software management.

· Collaborate with cross-functional teams to integrate SaaS applications with ServiceNow SAM Pro.

· Manage and oversee the entitlement upload process for in-scope software publishers.

· Perform regular reconciliation of deployment details received from integration sources.

· Troubleshoot and resolve any issues related to ServiceNow SAM Pro implementation and integrations.

· Create and maintain documentation, including technical specifications and user guides.

· Provide training and support to end-users and ensure effective adoption of ServiceNow SAM Pro.

· Stay up-to-date with industry best practices and ServiceNow updates to optimize the software asset management process.

· Participate in continuous improvement initiatives to enhance the efficiency and effectiveness of software asset management processes.

· Understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality solutions to our customers.

· Solving complex problems in a highly dynamic and agile environment.

· Having a strong focus on code quality and reusability.

REQUIRED QUALIFICATIONS:

· B.E./B.Tech in Computer Engineering or MCA or an equivalent education.

· 7+ years of relevant experience in design and development with ServiceNow platform.

· Proficiency in scripting including JavaScript, CSS, HTML, Angular with experience in REST API integration will be a plus.

· Proficiency with ServiceNow framework and good understanding of UI Scripting, UI Action, UI Policy, UI Macro, Business Rules, Workflow development, ServiceNow administration, Reporting in ServiceNow, SQL, Database view in ServiceNow.

· Experience across Waterfall and Agile project methodologies.

· Dynamic team player with good verbal and written communication.

· Experience on one or more ITSM, CSM or other SNOW modules. Implementations will be a big plus.

RPREFERRED QUALIFICATIONS:

· ITIL Certified.

· ServiceNow CSA.

· ServiceNow CAD.

· Any additional ServiceNow certifications will be a plus