ServiceNow IRM Architect

Job Description

• Lead end-to-end architecture and design of ServiceNow IRM/GRC solutions.

• Translate business requirements into technical specifications and scalable solutions.

• Guide implementation teams in delivering complex ServiceNow IRM solutions across multiple domains such as Risk Management, Policy and Compliance, Audit Management, Vendor Risk, and Business Continuity.

• Work with stakeholders to define roadmaps, integration strategies, and governance models for the IRM solution.

• Provide architectural oversight and ensure alignment with ServiceNow best practices.

• Collaborate with security, compliance, and risk teams to align IRM modules with enterprise risk frameworks (NIST, ISO 27001, SOX, etc.).

• Oversee and troubleshoot integrations between ServiceNow and other platforms (e.g., Archer, SAP GRC, third-party risk tools).

• Mentor and lead development/configuration teams and conduct code reviews as needed.

• Stay current with ServiceNow releases and features, and provide recommendations for adoption.

Required Skills and Qualifications:

• 8+ years of overall IT experience, with at least 3+ years of ServiceNow IRM/GRC architecture experience.

• Expertise in ServiceNow IRM modules including Risk Management, Policy and Compliance, Vendor Risk Management, and Audit Management.

• Strong understanding of regulatory and risk frameworks (e.g., NIST, ISO 27001, HIPAA, SOX).

• Experience designing and implementing complex ServiceNow workflows, integrations, and custom applications.

• Strong communication skills with the ability to lead discussions with C-level stakeholders.

• ServiceNow Certified Implementation Specialist – Risk and Compliance (mandatory).

• ServiceNow Certified System Administrator (preferred).

• Experience with JavaScript, REST/SOAP APIs, and data modeling.

Preferred Qualifications:

• Experience with Business Continuity Management (BCM), Operational Resilience, or ESG modules in ServiceNow.

• Familiarity with Agile delivery methodologies.

• Experience in large enterprise environments or highly regulated industries (finance, healthcare, manufacturing, etc.).

• ITIL or other process framework certifications.