ServiceNow HRSD Developer

Roles and Responsibilities:

• Configuration/Coding which includes UI changes, Workflows, Reports, data Imports, Integrations, scripting, custom application development
• Developing Service Request process flow with respective to User requirements by utilizing Service Catalog, Workflow, Events, Notifications.
• Develop reusable utilities to maintain low-code.
• Develop Service Portal according the user requirements for custom application utilizing ServiceNow Platform tools/modules.
• Responsible for developing the ServiceNow applications which includes automation of processes, customizations, Integrations (SOAP/REST), scheduled events, Server-side/Client-side scripting, AngularJS to meet the Business requirements.
• Create and maintain system technical design and specifications documentation.
• Setup report using advance report and performance analytics module in ServiceNow Platform.
• Must analyze and fully understand user requirements and current procedures to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap
• Performs system and integration testing by providing test data for respective scenarios developed.
• Providing support to Analysts on the technical feasibilities or data.

Required Knowledge, Skills and Abilities

• Strong Experience in JavaScript, HTML, CSS, Angular, Bootstrap and good web design practices.
• Strong Experience in Glide Script, Rest, SOAP Webservices
• Knowledge of integrating with internal and external applications and systems
• Proven track record in ITSM, HRSD, Performance Analytics, App-Engine for Scoped Applications, ITBM, Service Portal technologies
• Strong understanding of HRSD framework and processing (Case Routing, Security, HR criteria)
• Ability to effectively communicate with all levels of the organization
• Ability to demonstrate analytical and problem-solving skills
• Ability to successfully design, develop, and support web-based applications and websites
• Ability to work on multiple overlapping projects
• Ability to work independently with minimal supervision