ServiceNow HRSD

• Develop detailed implementation plans for deploying the HR Service Delivery product including establishing key milestones and high-level architecture
• Drive the HRSD Solutioning by designing and bringing the state of the art of the HRSD Product.
• Advice the business and technical teams on Best Practices for ServiceNow.
• Lead the enhancement phases to deliver ServiceNow's advanced features.
• Establishing/validating user journeys and creating the user stories to support the design and configuration of the Employee Service Portal, Knowledge Management, and Case Management capabilities.
• Lead the discovery, design, build, test, and deployment activities
• Leverage your SN HRSD Experience to identify requirement gaps and technical debt and mitigate accordingly.
• Work with a team of both functional and technical stakeholders through requirements gathering and sprint design sessions for the ServiceNow HRSD applications
• Oversee ServiceNow scripting and security best practices

Required Qualifications

• Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4+ years of experience in Human Resources). Minimum of 3 additional years of experience in HR Technology.
• 3+ years of experience in ServiceNow Platform development
• 3+ years of experience successfully implementing the ServiceNow HRSD platform and processes leveraging the HRSD framework
• Outstanding ability and experience in developing and implementing HRSD suite processes and solutions, with a deep process/functional and technical understanding of ServiceNow platform
• Demonstrable experience creating and maintaining ServiceNow Logic and Scripts, HR Case Record Producers, Virtual Agent Conversations, Portal Widgets, REST Integrations, Flow Designer Flows, Case, HR Services, Knowledge, EDM, Employee Relations, Lifecycle events (onboarding and offboarding), Notifications, Surveys, Reports and Dashboards