ServiceNow Engineer

• ServiceNow Advanced System Administration
• ServiceNow Application Development
• Strong working knowledge of ServiceNow Now Platform core capabilities such as CMDB, Workflows, Reporting, Service Catalog, Service Portal, etc.
• Working knowledge of ServiceNow applications such as ITSM, ITOM, ITBM and/or SecOps.
• Working knowledge of ServiceNow Automated Testing Framework (ATF)
• Advanced experience configuring and scripting business rules, client scripts, UI policies, UI actions, script includes, notification events, ACLs, workflow activities, etc.
• Advanced JavaScript skills
• ServiceNow Web Technologies experience including Javascript, XML, HTML, CSS, Web services
• ServiceNow Configuration Management (CMDB) experience
• ServiceNow Discovery and Service Mapping experience preferred
• Experience with database design schemas and data modeling
• Experience integrating ServiceNow with internal and external systems (REST, SOAP, JSON/XML, Integration Hub, etc.)
• Experience working in and managing multiple update sets and coordinating their promotion throughout multiple instances.
• Ongoing knowledge of ServiceNow latest features and best practices.
• Thorough understanding of the ITSM/ ITIL framework
• Strong oral and written communication skills
• Advanced analytical skills to guide critical systems development to meet business needs
• Working knowledge of Agile-based methodologies (such as Scrum).
• Must be comfortable working in a fast paced environment
• Ability to manage multiple, concurrent projects, activities and tasks under time constraints
• Ability to work independently or as a member of a team
• Strong customer centric orientation with the ability to work effectively with diverse teams
• Self-starter with strong technical skills and ability to learn new technologies quickly
• Ability to coordinate cross-functional teams towards task completion.
• Ability to translate technical specifications into business requirements and vice-versa
• Ability to perform duties with limited supervision

Education & Experience/Licenses & Certification

• 5+ years applied technical experience or a combination of equivalent education and experience
• 3+ years of ServiceNow development, configuration and administration experience.
• ServiceNow System Administration Certification strongly preferred
• ServiceNow Application Developer Certification a plus
• ITIL Foundations Certification a plus
• Technical consulting experience a plus