ServiceNow Engineer

Responsibilities:

• Design, develop, and maintain the ServiceNow CMDB in accordance with best practices and organizational requirements.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions within ServiceNow.
• Configure and customize CMDB classes, tables, discovery patterns, and relationships.
• Manage integration of external tools and data sources for accurate CI (Configuration Item) data population.
• Regularly perform data quality assessments, audits, and cleanup activities to maintain CMDB integrity.
• Develop and implement maintenance plans, workflows, and automation to streamline Configuration Management processes.
• Support Incident, Problem, Change, and Release Management processes through effective CMDB usage.
• Troubleshoot and resolve issues related to CMDB data, workflows, or platform configurations.
• Document configurations, processes, and best practices.
• Stay updated with ServiceNow releases, new features, and industry trends related to CMDB.
• Provide training and support to end-users and stakeholders on CMDB-related functionalities.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience as a ServiceNow Developer/Administrator, specifically working on CMDB implementations.
• Strong understanding of ITSM processes and the role of CMDB within ITIL framework.
• Hands-on experience with ServiceNow platform configuration, including creating/configuring tables, forms, workflows, and integrations.
• Knowledge of ServiceNow Discovery, Service Mapping, or Orchestration tools.
• Familiarity with REST/SOAP integrations and scripting (JavaScript, Glide APIs).
• Experience with data migration, data quality assessments, and CMDB normalization.
• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist – CMDB) are a plus.
• Excellent communication skills and ability to work with cross-functional teams.

Preferred, but not required:

• Prior experience in IT operations or enterprise architecture.
• Knowledge of other ITSM tools and integrations.
• Strong analytical and problem-solving abilities.