Description

What You Will Be Doing

  • Experience with supporting ITSM, HRSD, ITOM, CSM and/or Service Portal
  • Analyze, design, program, debug and modify software enhancements
  • Write code, complete programming, and perform testing and debugging of applications using current programming language and techniques.
  • Contribute to writing test scripts and complete unit testing
  • Facilitate and mentor across multiple projects and/crews
  • Provide technical expertise in code writing and reviews
  • Collaborate with delivery team and other engineers to understand, estimate, prioritize and implement requests for development and project requirements
  • Apply modern technology and innovation to improve platform functionality
  • Deliver outstanding customer experiences by providing administration, development and support during implementation of ServiceNow solutions

 May perform additional duties as assigned.

What You Bring Along

 

  • Strong knowledge of software engineering principles with cloud-based platforms
  • Strong understanding of the ServiceNow ITSM, HRSD, ITOM, CSM or other functionalities and features
  • Solid knowledge of glide record usage, XML and structural programming concepts
  • Proficient in JavaScript
  • Excellent understanding of core object-oriented programming with hands-on experience developing for and/or customizing the ServiceNow Platform
  • Strong written and verbal communication skills
  • Working knowledge of relational databases
  • Ability to assess and mitigate risk
  • Strong leadership capabilities
  • Effective facilitation, coaching and mentoring skills with ability to motivate a team
  • Strong problem-solving skills; ability to simplify complex situations
  • Strong relationship management skills with all levels
  • Ability to deliver high degree of customer satisfaction
  • Comfortable working in a matrixed organization
  • Comfortable working with ambiguity and change

 

 

Education: 

  • A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience

Certifications & Knowledge 

The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations. 

Certifications:

  • ITIL Foundation
  • ServiceNow CSA and CAD

Key Skills
Education

degree in Computer Science, Computer Engineering

Back To Jobs