Description

Mandatory:

  • 3- 5 years of direct experience as a ServiceNow Admin/Developer or ServiceNow Application Owner.
  • ServiceNow System Admin Certification required.
  • Must have extensive knowledge and experience with ServiceNow.
  • Will be responsible for core system configuration as well as day-to-day user requests and incidents.
  • Experience configuring core ServiceNow modules including Service Catalog, Asset, SAMP, IRM, Discovery, Service Mapping.
  • Hands on experience in Service Catalog/Service Portal modules.
  • Experience with Advanced scripting, Performance Analytics, Reporting and other use case areas are highly desirable.
  • Knowledge of the ServiceNow app engine and the process for developing and supporting custom applications
  • Experience with Flow designer, Workspaces and UI Designer desirable.
  • Ability to draft and document test plans for both a technical and business user audience.
  • Experience with Microsoft suite of office products – Excel, Word, Teams etc. is desirable.
  • Demonstrates a high degree of customer service and teamwork.
  • Demonstrated understanding of ITIL processes, operations, and procedures.
  • Overarching understanding of ServiceNow Enterprise product suite.

 

Certification(s):

  • ServiceNow System Admin Certification required.
  • ServiceNow Certified Implementation Specialist a plus
  • ServiceNow Certified Application Developer a plus
  • ITIL Certification is highly desirable.

Key Skills
Education

Any Graduate

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