Servicenow Developer

What You Get to Do in This Role:
•     Copyedit and optimize knowledge articles and Community content for grammar, clarity, readability, accessibility, and SEO
•     Maintain consistency with internal style guides, brand guidelines, and accessibility best practices
•     Collaborate with content strategists, writers, technical support teams, and product experts
•     Help refine and evolve our editorial style guide based on real-world usage and feedback
•     Review metadata, tagging, and categorization to support content findability
•     Contribute to quality review processes, editorial QA, and content improvement initiatives
•     Use content analytics and user feedback to inform editorial decisions and continuously improve content
•     Copyedit customer-facing support articles for grammar, clarity, punctuation, and adherence to style guidelines
•     Flag unclear content or missing information and work with writers or SMEs to resolve issues
•     Help maintain and follow editorial checklists and templates
•     Participate in team reviews and content quality initiatives
•     Track editing tasks and turnaround times using content tools or dashboards

Qualifications:
•     5–7 years of professional copyediting experience, preferably with technical or support content
•     Proficiency in AP, Chicago or Microsoft writing style guides
•     Strong understanding of plain language principles and UX writing best practices
•     Familiarity with editing in a content management system (CMS)
•     Experience applying editorial style guides and working with editorial checklists
•     Ability to give and receive feedback in a constructive, collaborative way
•     Basic understanding of accessibility, SEO, and inclusive language best practices
•     Excellent attention to detail

Bonus Points: (optional):
•     Experience with enterprise SaaS, IT, knowledge, or technical documentation
•     Familiarity with ServiceNow, Salesforce, or other support content platforms
•     Proficiency in content metrics, taxonomy, or metadata optimization
•     Basic understanding of SEO or content lifecycle workflows