ServiceNow Developer

Key Responsibilities:

Design, develop, and customize ServiceNow modules (especially ITSM, CSM).

Integrate Genesys Cloud CX with ServiceNow for seamless ticketing and call handling workflows.

Build automation between ServiceNow and Genesys using REST APIs, webhooks, and event-based triggers.

Support omnichannel customer experience (voice, chat, email) using CTI integrations.

Collaborate with cross-functional teams for requirement gathering, implementation, and testing.

Monitor and troubleshoot integrated workflows to ensure high availability.

Required Skills:

4–6+ years of ServiceNow development experience.

2+ years of hands-on experience with Genesys Cloud CX.

Strong knowledge of ServiceNow ITSM, CSM, and Flow Designer.

Experience in CTI integrations between ServiceNow and contact center platforms.

Proficiency in REST/SOAP APIs, scripting (JavaScript), and automation workflows.

Preferred Qualifications:

ServiceNow Certified System Administrator or Implementation Specialist.

Experience in customer support or contact center operations.

Familiarity with other ITSM tools or contact center platforms