ServiceNow Developer – UI Experience

Job Summary:

We are looking for a ServiceNow Developer – UI Experience who specializes in designing and developing intuitive, responsive, and user-friendly interfaces within the ServiceNow platform. The ideal candidate should have expertise in ServiceNow UI development, front-end technologies (HTML, CSS, JavaScript, AngularJS), and Service Portal customization to enhance user interaction and improve overall system usability.

Key Responsibilities:

UI/UX Development:

• Develop customized and dynamic user interfaces on ServiceNow using HTML, CSS, JavaScript, and ServiceNow UI tools.
• Build and maintain Service Portals, Catalog items, and custom UI components to enhance user experience.
• Ensure UI designs are responsive, accessible (WCAG-compliant), and performance-optimized.

Service Portal & Catalog Development:

• Design and implement user-friendly Service Portals using ServiceNow’s AngularJS-based framework.
• Customize and optimize Service Catalog items and workflows for improved usability and efficiency.
• Develop widgets using ServiceNow’s Widget Editor and HTML/CSS to meet specific UI requirements.

Scripting & Automation:

• Write and maintain efficient JavaScript code (Client Scripts, UI Policies, UI Actions, Business Rules) to improve UI functionality.
• Utilize ServiceNow’s Glide APIs for advanced UI customization and dynamic content rendering.
• Implement REST API integrations for real-time data updates within ServiceNow UI elements.

Testing & Quality Assurance:

• Perform unit testing and support system integration testing for UI components.
• Debug and troubleshoot UI-related issues, ensuring smooth cross-browser and cross-device performance.
• Collaborate with QA teams to execute test cases related to UI/UX components and Service Portal functionality.

Must-Have Skills:

Technical Skills:

ServiceNow Platform Expertise:

• Strong knowledge of ServiceNow UI development, particularly Service Portal, Service Catalog, and Knowledge Base customization.
• Hands-on experience with ServiceNow Scripting APIs (Client Scripts, UI Policies, UI Actions).
• Proficiency in creating custom widgets using ServiceNow’s Widget Editor.
• Familiarity with GlideForm and GlideUser APIs for personalized user experiences.

Front-End Development:

• Expertise in HTML5, CSS3, JavaScript, and AngularJS for building modern UI interfaces.
• Strong understanding of UI/UX best practices, accessibility standards (WCAG), and responsive design.
• Experience with front-end frameworks like Bootstrap for improved UI consistency.

Integration & Scripting:

• Experience with REST/SOAP API integrations to dynamically update UI elements with external system data.
• Understanding of JSON and XML for data exchange and dynamic content generation.
• Proficiency in JavaScript, AngularJS, and GlideScript for interactive UI component development.

Good-to-Have Skills:

• Experience with automated testing tools (e.g., Selenium, ATF) for ServiceNow UI testing.
• Familiarity with Agile/Scrum methodologies in a development environment.
• Prior experience working with ServiceNow Performance Analytics and Dashboards.

ServiceNow Certifications:

• Mandatory:
  • ServiceNow Certified System Administrator (CSA)
• Preferred:
  • ServiceNow Certified Application Developer (CAD)
  • Certified Implementation Specialist – Service Portal
  • UI/UX-related certifications or courses

Soft Skills:

• Strong analytical and problem-solving skills with attention to UI/UX detail.
• Excellent communication skills to collaborate with technical and non-technical teams.
• Ability to work independently and within a team to deliver projects on time.
• Adaptability to changing requirements and a passion for UI/UX trends and innovations.

Preferred Experience:

• 3+ years of experience in ServiceNow development with a focus on UI/UX design and front-end development.
• Prior experience in Service Portal and Catalog customization within ServiceNow.
• Familiarity with Agile and Scrum methodologies in a development environment.

Skills:

Servicenow UI, Html, Css, Javascript