ServiceNow Developer

• Requirements Gathering Conducting workshops interviews and meetings to understand and document business requirements and functional needs Collaborate with Business Functional team members to writeestimate stories
• Solution Design Defining and designing ServiceNow solutions tailoring them to meet specific client requirements and industry best practices
• Gap Analysis Identifying gaps between existing processes and desired futurestate processes recommending solutions and improvements
• Solution Implementation Collaborating with technical teams to design and implement ServiceNow solutions ensuring alignment with business needs Responsible for sprint demos delivery of additional development artifacts and documentation and knowledge transfer activities as required
• Documentation Creating user stories process documentation training materials and other relevant documentation to support implementations
• Training and Support Providing postimplementation support training and guidance to users to ensure successful adoption and optimization of the platform

QUALIFICATIONS

• 6 years of experience in implementing or architecting ServiceNow solutions
• Experience in Design configure and customize ServiceNow Field Service Management FSM module
• Must have experience in the design and implementation of the modules below
• oField Service Management FSM Workforce and Resource Management Work Order management Appointment scheduling and dispatch Setup Map Based and calendarbased dispatcher view Mobile app for FSM Agents and Surveys and analytics Asset and Inventory management Now Assist for FSM etc
• oITSM
• oCustom Service Portal
• Extensive experience across the ServiceNow core platform security performance and compliance
• Extensive experience in thirdparty integration RESTSOAP Other methods Integration Hub and Ebonding
• Experience with scripting in the ServiceNow platform using JS Business Rules Client Scripts UI Actions UI Pages Angular JS Jelly etc
• Experienced in collaborating with teams to understand their requirements and pain points translating them into functional specifications
• Conduct workshops and training sessions for endusers to ensure successful adoption of the implemented solutions
• Perform system testing troubleshooting and issue resolution during the implementation phase
• Collaborate with technical teams to define integrations with other systems and applications ensuring seamless data flow
• Provide ongoing support to endusers addressing their queries and issues related to the ServiceNow platformmodule
• Document processes configurations and solutions to create comprehensive user guides and training materials
• Excellent communication and interpersonal skills

Preferred

• Proficient in ServiceNow CMDB Agent workspace and virtual assistant
• Proficient in Implementation of ITSM module
• Relevant ServiceNow certifications eg ServiceNow Certified Implementation Specialist are a plus
• Exceptional leadership problemsolving criticalthinking and communication skills