Description

Responsibilities

  • Design, integrate, deploy, operate and maintain ServiceNow and its capabilities.
  • Develop automation, maintenance, code deployment and performance tuning for multiple ServiceNow applications, including Production and other sub-prod environments.
  • Primarily responsible for new developments and support of the applications.
  • Manage complete lifecycle of production/sub-production environments including necessary configurations and integrations, application admin activities (operational, migrations and upgrades).
  • Analyze incidents to identify application and system problems and possible solutions in a timely and accurate manner.
  • Assist in troubleshooting of performance, integration and user management issues by digging into application and system logs.

Required Skills

  • Proficiency with Java Script, jQuery, AJAX, XML, MySQL, HTML, CSS.
  • Proficiency with ServiceNow framework and a good understanding of ITSM, CSM, ATF, CMDB, Integration, UI Scripting, UI Action, UI Policy, UI Macro, Business Rules, Runbook Automation.
  • Workflow development, service-now administration, Reporting in ServiceNow, SQL, Database view in ServiceNow.
  • Proficiency in one of the following languages: JavaScript, C#, Java, or similar.
  • Senior knowledge of Microsoft Applications such as Excel, Word, PowerPoint, Visio, SharePoint, and Teams.
  • Good understanding and work experience in Web services, SOAP, email, etc.
  • Good verbal and written communication skills, with the ability to work with both technical and non-technical stakeholders.

Required Experience

  • 3 years of relevant experience in design, development, and deployment experience with the Service-now platform.
  • Experience developing and/or deploying ServiceNow scripts and applications.
  • Hands on experience with extending the ServiceNow schema to custom applications.
  • Experience with Domain Separation, Service Portal, Multi Provider Single-Sign-on, XML, AJAX, JSON.
  • Experience with relational databases (e.g. MySQL, Oracle).
  • Experience with Agile SCRUM and SAFe methodologies.

Education Requirements

  • Bachelor’s Degree in Computer Science, Computer Engineering or a closely related field.


 

Key Skills
Education

Any Graduate

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