ServiceNow Developer

• Understand the customer’s multiple ITSM tools scope/integration and come out with design and implementation plan for Service Now. Ensure this transformation aligns with other Tower’s go-live

• Hands-on analyze, design, and develop complex functionality 2 or more functional areas in ServiceNow: Incident Management, Problem Management, Change Management, Self Service Portal, Knowledge Management, Service Catalog and Requests.

• Hands-on experience in configuring SLA features, Approvals, Notifications, foundation data and Workflow customization of all above said ITSM features.

• Complete Hands-on experience in developing Business Rules, Client-side scripts/Server-side scripts, Script Includes, Scripting, Flow Designer.

• Hands-on experience in MID Server installation and Configurations

• Hands-on experience on developing Integrations which includes Integration Hub, Rest APIs, Azure AD, SSO, E-bonding, Inbound/Outbound Integrations

• Support processes (currently aligned to ITIL best practice)

• Work with customers and understand the current scope for this transformation and come up with a detailed plan with clear timelines.

• Work closely with the team for this new implementation until successful Go-live.

• Should technically lead, handle the issues, front end customer for status meeting and drive this implementation team.

• Ensures that all requests from users for assistance are handled promptly and effectively