Description

· ServiceNow Platform Expertise: Deep understanding of ServiceNow modules like Incident, Problem, Change, CMDB, Knowledge, and Service Catalog.
· Scripting: Proficiency in JavaScript (especially Glide API), and familiarity with HTML, CSS, and AngularJS for UI customization.
· Workflow & Automation: Experience with Flow Designer, Business Rules, Client Scripts, UI Policies, and Scheduled Jobs.
· Integration Knowledge: Understanding of REST/SOAP APIs for integrating ServiceNow with other systems.
· Reporting & Dashboards: Ability to create and manage reports, performance analytics, and dashboards.
· Troubleshooting: Ability to diagnose and resolve platform issues efficiently.
· Process Improvement: Skill in analyzing workflows and suggesting automation or optimization.
· Data Analysis: Understanding of data structures and ability to interpret system data for insights.
· Communication: Clear communication with stakeholders, translating technical details into business language.
· Collaboration: Working with developers, business analysts, and end-users to gather requirements and deliver solutions.
· Documentation and Knowledge Management: Maintaining system documentation, internal facing playbooks, user guides, and change logs.

Key Skills
Education

Any Graduate

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