ServiceNow Developer

Job Description:

Key Responsibilities:

• ServiceNow Development:
  • Design, develop, and implement ServiceNow applications and modules.
  • Customize ServiceNow platform to meet organizational needs.
  • Create and maintain workflows, business rules, client scripts, and UI policies.
• Administration:
  • Administer and configure the ServiceNow platform, including user roles, access controls, and permissions.
  • Monitor system performance and ensure reliability, security, and scalability.
  • Troubleshoot and resolve technical issues related to ServiceNow.
• Integration:
  • Develop and manage integrations between ServiceNow and other applications using REST/SOAP APIs.
  • Implement and manage orchestration workflows to automate processes.
• User Support and Training:
  • Provide support and guidance to users, troubleshooting issues and providing solutions.
  • Conduct training sessions and create documentation for users and technical staff.
• Best Practices and Governance:
  • Ensure adherence to best practices in ServiceNow development and administration.
  • Collaborate with stakeholders to gather requirements and translate them into technical solutions.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience as a ServiceNow Developer and Administrator.
• Strong understanding of ServiceNow modules (ITSM, ITOM, ITBM, etc.).
• Proficiency in JavaScript, HTML, CSS, and SQL.
• Experience with ServiceNow integrations (REST/SOAP) and orchestration.
• ServiceNow Certified System Administrator (CSA) and Developer certifications are preferred.
• Excellent problem-solving skills and attention to detail.

Strong communication and interpersonal skills.