Servicenow Developer

• As a ServiceNow IVA (Chat Bot) Implementation Specialist, you will design, develop, and deploy Intelligent Virtual Agents to enhance user interaction and support.
• You will customize and configure these agents to meet specific business needs, while continuously monitoring and optimizing their performance.
• Additionally, you will develop and implement user-friendly self-help cases, automate service request processes, and explore the integration of Generative AI capabilities within the ServiceNow platform.
• Preferred skills include certification in ServiceNow Administration or Development, experience with JavaScript, and familiarity with ITIL processes.
• Experience with Generative AI technologies is a plus.

Essential Job Functions:
ServiceNow IVA (Chat Bot) Implementation:

• Design, develop, and deploy ServiceNow Intelligent Virtual Agents (IVA) to enhance user interaction and support.
• Customize and configure IVA to meet specific business requirements.
• Monitor and optimize IVA performance to ensure high levels of user satisfaction.

Self Help Cases Deployment:

• Develop and implement self-help cases within the ServiceNow platform.
• Ensure that self-help cases are user-friendly and provide effective solutions to common issues.
• Continuously update and improve self-help cases based on user feedback and evolving business needs.

Service Request Automation:

• Automate service request processes using ServiceNow to improve efficiency and reduce manual intervention.
• Collaborate with stakeholders to identify automation opportunities and implement solutions.
• Maintain and troubleshoot automated workflows to ensure seamless operation.

Generative AI Integration (Good to Have):

• Explore and integrate Generative AI capabilities within the ServiceNow platform to enhance IVA and other functionalities.
• Stay updated with the latest advancements in AI and recommend innovative solutions to improve service delivery.

Qualifications:
Preferred Skills:

• Certification in ServiceNow Administration or Development.
• Experience with scripting languages such as JavaScript.
• Familiarity with ITIL processes and best practices.
• Ability to work independently and as part of a team.
• Proven experience with ServiceNow, specifically in IVA (Chat Bot) development and deployment.
• Strong understanding of ServiceNow Self Help Cases and Service Request Automation.
• Experience with Generative AI technologies related to ServiceNow is a plus.
• Excellent problem-solving skills and attention to detail