JD:
- ServiceNow CSA certification required.
- Hands on experience on SNOW ITSM & HRSD.
- Experience on ServiceNow Integrations Spoke e.g.: Workday.
- Experience in building custom application in ServiceNow.
- Basic understanding of SNOW HR case management.
- Basic understanding of SNOW onboarding, offboarding, internal transfer capabilities
- Virtual agent understanding (nice to have).
Agile lifecycle development/delivery experience, specifically scrum team experience.