Description

Responsibilities

  • Provide advanced support for ServiceNow by troubleshooting, implementing bug fixes, and root cause analysis.
  • Integrate third-party software and APIs with ServiceNow using REST and SOAP.
  • Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow.
  • Work closely with ServiceNow functional team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams.
  • Working closely with ServiceNow functional team, configure and improve core and custom applications.
  • Load, manipulate and maintain data between Service-now and other systems.

Required Skills

  • Thorough knowledge of service delivery processes and how these are automated within ServiceNow.
  • Should be fully comfortable with writing JavaScript, HTML, CSS, AngularJS, JSON and other languages used to develop ServiceNow.
  • Familiar with LDAP, MS Active Directory, ADFS.
  • Integration (interfacing) of enterprise software systems.
  • Must be technically savvy and able to design and build applications that meet business goals and objectives.

Required Experience

  • 5+ years of experience developing on and administration of, the ServiceNow platform required.
  • 4+ years of experience with ITIL based processes and tool or equivalent experience supporting applications required.
  • 2+ years ServiceNow experience in an enterprise environment.
  • Experience configuring ServiceNow Discovery a plus.
  • Proven experience implementing and customizing a web architected, n-tiered enterprise application.
  • Experience with JavaScript, XML, HTML.
  • Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production.

Education Requirements

  • Bachelor’s Degree in Computer Science, Computer Engineering or a closely related field


 

Key Skills
Education

Any Graduate

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