Servicenow Developer

• Develop extensive knowledge of the ServiceNow products – CSM, ITSM with integration experience
• Experience in UI builder and playbook will be added advantage
• Take ownership of the ServiceNow projects delivery – scoping, design and implementation
• Effectively communicate and manage the project stakeholders
• Facilitate regular retrospectives with the project team

Qualifications:

• Years needed: 5+ years of experience in ServiceNow development
• Strong business communication skills
• Excellent command of English is a must
• Good balance between technical knowledge and business acumen
• Stakeholder analysis and management skills
• Bachelor’s or master’s degree in the IT field or relevant work experience
• 5+ years’ experience in ServiceNow development
• Must have hands on standard CSM process implementation
• ServiceNow in depth Process knowledge (CSM Process, integrations etc.)
• Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc....)
• Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management
• PA, VA & Continual Improvement Management
• Experience in UI builder and playbook will be an added advantage