Servicenow Dev /Analyst

Responsibilities:

• Configure and customize core ServiceNow applications and modules to fit the specific needs of the business, including ITSM, CMDB, SPM, etc.

• Support integrations between ServiceNow and other systems or platforms using web services, APIs, or other integration tools.

• Identify and resolve issues with the ServiceNow platform, including debugging and troubleshooting problems with scripts, workflows, or integrations.

• Develop and maintain technical documentation for ServiceNow configurations, customizations, and integrations.

• Collaborate with architects, project managers, and other stakeholders to translate business requirements into workflow solutions.

• Confer with systems analysts, engineers, programmers and others to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces.

• Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance.

• Analyze user needs and software requirements to determine feasibility of design within time and cost constraints.

• Develop and direct software system testing and validation procedures, programming, and documentation.

MUST HAVE SKILLS (Most Important):

• Demonstrated experience with JavaScript, XML, HTML, and CSS. Other programming languages and frameworks such as React, Python, and SQL is a plus.

• Experience configuring and customizing core ServiceNow modules (such as ITSM, CMDB, SPM) in an enterprise environment including workflows, business rules, UI actions, UI policies, and ACLs.

• Experience configuring and customizing in ServiceNow tools such as Flow Designer, integration Hub, UI Builder, Playbook, and Configurable Workspace.

• Knowledge of ServiceNow Scoped Applications Development, ServiceNow Scripting, and implementing ServiceNow Architecture.

• Experience in using ServiceNow APIs, such as REST, SOAP, and JSON.

DESIRED SKILLS:

• Other programming languages and frameworks such as React, Python, and SQL is a plus.

• Knowledge of ServiceNow Scoped Applications Development, ServiceNow Scripting, and implementing ServiceNow Architecture.

• Experience with SNOW Automated Test Framework.

Desired EDUCATION/CERTIFICATIONS:

• ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Application Developer (CAD)

• Experience with ServiceNow Telecommunications Service Management (TSM)