ServiceNow CSM Developer

We are looking for experienced ServiceNow CSM Developers to join our team. The ideal candidate will have hands-on expertise in implementing and configuring ServiceNow Customer Service Management (CSM) modules and the ability to translate business requirements into effective technical solutions.

Key Responsibilities:

Implement and configure ServiceNow CSM modules, including Case Management, Account & Contact Management, and SLA Management.

Gather, analyze, and translate business requirements into technical solutions on the ServiceNow platform.

Customize and extend ServiceNow applications and develop reports, dashboards, and integrations as required.

Work closely with business stakeholders to optimize and automate service processes.

Integrate CSM with other ServiceNow modules such as ITSM, FSM, and third-party systems.

Provide ongoing support, troubleshooting, and enhancements post-implementation.

Ensure adherence to ServiceNow best practices and governance standards.

Required Skills & Qualifications:

Minimum 5 years of hands-on experience with the ServiceNow platform, specifically in the CSM module.

ServiceNow Certified System Administrator (mandatory).

ServiceNow Certified Implementation Specialist – CSM (preferred).

Strong knowledge of ServiceNow platform capabilities and scripting, including JavaScript, Glide API, and Flow Designer.

Experience with data models, client/server scripting, UI policies, ACLs, and REST/SOAP integrations.

Strong analytical and problem-solving skills with the ability to communicate technical information effectively to non-technical stakeholders.