ServiceNow CMDB Specialist

Key Skills: Service Now, itsm.

Roles and Responsibilities:

• Configure out-of-the-box workflows and create/maintain custom workflows using Flow Designer.
• Integrate ServiceNow applications with third-party systems/applications via APIs.
• Oversee development and customization in accordance with ServiceNow best practices to ensure system compliance.
• Implement and manage integrations with data ingestion systems.
• Lead discovery activities and implementation aligned with best practices.
• Represent the CMDB as a specific technical domain within the IT organization.
• Ensure CI data is accurately maintained and available for other ITSM processes.
• Develop, document, and implement CI data governance processes and procedures.
• Ensure the CMDB effectively supports Incident, Change, and Asset Management processes.
• Develop and monitor CI data health reports and dashboards; resolve any identified issues.
• Identify necessary CI classes, attributes, and relationship types proactively.
• Address CI data, metric, process, or functionality gaps within the CMDB.
• Ensure CIs are created or updated using only approved processes and procedures.
• Develop and execute CI data audits, and address resulting issues.
• Evaluate enhancement requests and propose appropriate solutions.
• Validate CMDB functionality following ServiceNow platform upgrades and deployments.
• Research and capture relationship data between CIs, Application Services, Business Applications, and Servers.
• Refine and clean up different views for Configuration Items in ServiceNow.
• Collaborate with stakeholders to ensure continuous improvement of CMDB design, governance, and execution.

Experience Requirements:

• 5-10 years' experience with ServiceNow CMDB and its integration with ITSM processes such as Incident, Change, and Asset Management.
• Proven experience in defining, documenting, and implementing CMDB governance and CI data audit processes.
• Hands-on experience managing CI data and maintaining CI data integrity in ServiceNow.
• Experience creating and troubleshooting CI Data Health reports and dashboards.
• Ability to prioritize and manage competing demands and tasks effectively.
• Experience working with stakeholders and CI Data Owners to define and improve processes.
• Background in defining CI classes, attributes, relationships, and ensuring data accuracy and compliance.

Education: Any Graduation