ServiceNow CMDB

• Analyze, design, develop, and maintain ServiceNow CMDB and service management ITIL processes.
• Demonstrate knowledge of CMDB and Asset Management Services: Business Services and Configuration item relationships.
• MID Server Installs/Maintain
• Maintaining of Discovery Schedules 
• Configuring/Maintain IRE Rules for multiple data sources
• Experience writing queries in the CMDB Query Builder
• Setting/Maintaining Business rules for ITOM licenses
• Cleaning up duplicate CI, Retiring Stale CI's etc
• Review & Enhance IRE Rules & Discovery Patterns Service and Application Mapping
• Experience with the CI CLass Manager
• Data integration through API’s and multisource discovery.
• Documenting technical design
• Understanding of Processes linked with CMDB like Change Management, Asset Lifecycle
• Manage and guides solutioning practices, in collaboration with product owners.
• Manage sprint releases, and code migrations (managing update sets) in ServiceNow.
• Establish platform governance to manage technical demand and platform integrity.
• Administer ServiceNow platform: Business Rules, UI Actions, UI Policies, Client and Server Scripting, Roles, User and Group Administration, MID Servers, Service Mapping, and SLAs.
• Utilize Workflow Editor and Flow Designer to configure out of the box workflows and create/maintain custom workflows.
• Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all integrations and business processes for use after the upgrade completes.
• Design, implements, tests, documents, and deploys existing technical processes, such as scheduled jobs, import sets and transform maps, UI design, and platform notifications.
• Enhance customized platform and portal features and capabilities, including scoped applications and external application integrations.
• Review technical requirements to ensure that they are provided in sufficient detail to be accurately estimated.
• Develop, maintain and enhance existing scripting in ServiceNow.
• Create, configure, and manage integration endpoints using various authentication methods like OAuth, Basic, and HMAC.
• Design, develop, and maintain Service Catalog items with varying levels of complexity.
• Create and maintain web service technologies for inbound and outbound transactions (RESTful, JSON, HTTP, SSL, XML, and GIT).
• Share technical knowledge with the service management team.
• Manage multiple work streams concurrently while maintaining a high level of attention to detail.
• Design and build integrations to expand platform capabilities: Application plugins, custom application. design, service graph connector, Integration Hub (Automation Engine).
• Support ServiceNow production environment which include but not limited to: Incident & Change. Management, Reporting and Dashboard Management, User and Group Administration.
• Interact with various internal support groups to create ServiceNow ITIL-compliant processes.
• Analyzes impact of problems and escalates appropriately.
• Partners with internal and external support specialists regarding problem determination and resolution.

Key Requirements and Technology Experience:

• 7+ years of experience in ServiceNow development/CMDB Administration/Discovery & ITIL Service Management processes.
• Methodologies: Agile SCRUM, Kanban.
• Service and Application Mapping.
• Experience with programming languages, i.e., Javascript, XML, HTML, CSS, Angular, REST.
• UX: Prototyping, Wireframing, User Interview, Google design sprint.
• Certificates: SNOW Certifications preferred