ServiceNow

•    The position serves as a Subject Matter Expert (SME)
•    Provide application and system support to all employees for assigned application(s).
•    Troubleshoot issues, providing expert level support. Resolve issues or identify escalation to Systems team or vendor. Own issue until resolved.
•    Analyze application incidents to identify root cause. Work closely with vendor’s product support team to implement solutions.
•    Manage projects to build new functionality, workflows, processes, and/or reporting in the application including requirements gathering, configuration, testing, user documentation and training.
•    General knowledge or familiarity with applications such as JIRA, Tableau, and SAP Business Objects
•    Demonstrated experience supporting, as an admin, vendor-provided applications