ServiceNow Business Analyst

Knowledge and Skills

• Advanced analytical skills

• Strong oral and written communication skills

• ServiceNow Advanced System Administration

• Strong working knowledge of ServiceNow Now Platform core capabilities such as CMDB, Workflows, Reporting, Service Catalog, Service Portal, etc.

• Working knowledge of ServiceNow applications such as ITSM, ITOM, ITBM and/or SecOps.

• Working knowledge of ServiceNow Automated Testing Framework (ATF)

• ServiceNow Configuration Management (CMDB) experience preferred

• ServiceNow Discovery and Service Mapping experience preferred

• Experience with database design schemas and data modeling

• Working knowledge of Agile-based methodologies (such as Scrum)

• Project management experience

Education and Experience

• Bachelor's degree or a combination of experience and education

• 5+ years applied technical experience or a combination of equivalent education and experience

• 3+ years of ServiceNow business analysis and administration experience

• ServiceNow System Administration Certification strongly preferred

• ServiceNow Application Developer Certification a plus

• ITIL Foundations Certification a plus

• Technical consulting experience a plus