ServiceNow Business Analyst

We are seeking a ServiceNow Business Analyst with expertise in Health & Safety area to join our team. The ideal candidate will play a critical role in gathering business requirements, analyzing processes, and ensuring successful implementation of ServiceNow solutions. While experience in the Railroad domain is a plus, it is not required.

Key Responsibilities:

• Business Requirements Gathering:
  • Collaborate with stakeholders to define and document business requirements for Health & Safety applications in ServiceNow.
  • Conduct workshops and interviews to understand pain points and business needs.
• Process Analysis & Design:
  • Analyze current business processes and identify opportunities for automation and optimization using ServiceNow.
  • Develop functional specifications, use cases, and process flow diagrams.
• ServiceNow Implementation & Support:
  • Work closely with developers and technical teams to design and configure Health & Safety applications within ServiceNow.
  • Participate in system testing, user acceptance testing (UAT), and deployment.
• Stakeholder Communication & Training:
  • Act as a bridge between business teams and IT to ensure alignment of objectives.
  • Conduct training sessions and provide documentation to support end-users.
• Continuous Improvement & Compliance:
  • Stay updated on ServiceNow best practices and industry trends in Health & Safety compliance.
  • Ensure applications comply with regulatory standards and company policies.

Required Qualifications:

• Experience in ServiceNow:
  • 10+ years of experience as a Business Analyst working with ServiceNow applications.
  • Experience with Health & Safety modules or similar applications.
• Domain Knowledge:
  • Understanding of Health, Safety, and Environmental (HSE) regulations and compliance needs.
  • Railroad industry experience is preferred but not required.
• Technical & Analytical Skills:
  • Ability to write functional requirements, user stories, and test cases.
  • Familiarity with ServiceNow modules such as ITSM, HRSD, or GRC is a plus.
• Soft Skills:
  • Strong communication and stakeholder management skills.
  • Ability to work independently and in cross-functional team