ServiceNow Automation - Integration Specialist

Key Skills: ServiceNow Administration, ServiceNow, Automation, Servicenow portal, Power Designer, Integration, itsm, Rest, Rest API.

Roles and Responsibilities:

• Analyze automation and integration opportunities; design scalable solutions using Integration Hub, RPA, Flow Designer, and Virtual Agent (NLP/NLU).
• Develop and test integrations using REST, SOAP, JDBC, FTP, and other protocols.
• Leverage out-of-the-box and custom spokes to connect systems like Azure, SAP, Jira, Salesforce, etc.
• Build and optimize flows, orchestrations, and RPA bots.
• Ensure secure integration with support for OAuth 2.0, JWT, and API key-based authentication.
• Collaborate with BAs and developers to translate business needs into integration requirements.
• Prepare and maintain technical documentation (HLD, LLD, TDD).
• Provide training and support for internal development teams.
• Maintain coding standards and automation best practices.

Experience Requirement:

• 10-15  years of ServiceNow platform integration experience.
• Expertise in Integration Hub, Flow Designer, Automation Engine, and scripting (JavaScript, Python, PowerShell).
• Proven experience with ServiceNow modules such as ITSM, ITOM, CSM, Orchestrator, and Document Intelligence.
• Hands-on experience developing REST/SOAP APIs and working with JSON/XML and web services.
• Extensive integration experience with systems like Azure AD, Entra ID, Okta, Salesforce, SAP, and Workday.
• Strong understanding of API security standards including OAuth 2.0 and JWT.
• Experience in creating automation solutions that are secure, scalable, and aligned with enterprise standards.

Education: Any Graduation