ServiceNow Architect

• Design and implement scalable, secure, and high-performing ServiceNow solutions.
• Develop custom workflows, UI policies, business rules, and integrations.
• Optimize ServiceNow applications for performance, security, and usability.
• Ensure alignment with enterprise IT standards and best practices.

Health & Safety & Risk Management (Preferred)

• Configure and customize ServiceNow solutions for incident management, workplace safety, and compliance.
• Support regulatory reporting and audit management.
• Implement risk management and automation to improve safety operations.

Stakeholder Collaboration & Leadership

• Partner with business leaders, process owners, and IT teams to gather and analyze requirements.
• Provide technical guidance and mentorship to developers and ServiceNow administrators.
• Conduct training and knowledge-sharing sessions on ServiceNow best practices.

Integration & Automation

• Integrate ServiceNow with HR, ERP, Asset Management, and IoT monitoring systems.
• Leverage AI/ML capabilities for process automation and risk assessment.
• Develop real-time dashboards for incident tracking, compliance monitoring, and analytics.

Required Qualifications:

• 5+ years of ServiceNow experience, with at least 3+ years as an Architect.
• Strong expertise in ServiceNow ITSM, GRC, or HRSD modules.
• Hands-on experience with ServiceNow scripting (JavaScript, Glide API) and API integrations (REST/SOAP).
• Proven track record of designing and deploying enterprise-level ServiceNow solutions.
• ServiceNow Certified Implementation Specialist (CIS) or Certified Technical Architect (CTA) preferred.

Preferred Qualifications (Not Required, but a Plus):

• Experience with ServiceNow Health & Safety (HSE) applications.
• Familiarity with railroad industry safety regulations (FRA, OSHA, ISO 45001).
• Knowledge of railroad asset management, maintenance, and risk assessment tools