ServiceNow Architect

JD:-

•            8+ years of experience in ServiceNow development

•            Have strong experience in doing green-field implementation of ServiceNow of ITSM/ITSM Pro

•            Define, design and implement ServiceNow solutions aligning to business requirements

•            Provide technical consultation in terms of using ServiceNow best practices for implementations

•            Create technical implementation strategies from business requirements

•            Implement ServiceNow solutions in all applications/modules such as ITSM Pro, ITOM, ITAM

•            Proficiency in ServiceNow scripting languages (JavaScript, Glide, Jelly), integrations (REST, SOAP), Flow Designer, workflows, Virtual Agent.

•            Experience of Remedy or Symphony Summit with data migration to ServiceNow is a plus.

•            Have experience in CMDB

•            Experienced in Service Level management and SLA configuration

•            ServiceNow Agent workspace

•            Lead ServiceNow support team of configuration, development, and new features/plugins, investigate complex issues and review code as required.

•            Work closely with project management teams to successfully monitor technical progress of ServiceNow implementations and maintenance/administration tasks.

•            Design ServiceNow technical solutions and provide detailed specifications for those proposed solutions as required.

•            Serve as a thought leader, to influence and develop scalable strategies, frameworks, and architectures.

•            Collaborate with internal and external partners to steer the best decisions and drive the right business outcomes.

•            Ensure that new development does not negatively impact performance and monitor performance using instance observe.

•            Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders

•            Experience in working in Agile projects

•            ServiceNow certifications

o            ServiceNow Certified Administrator(Must have) 

o            ServiceNow Certified Application Developer ( Preferred)