ServiceNow Architect

ServiceNow Architecture & Solution Design

• Lead the architectural design, development, and implementation of ServiceNow solutions, ensuring scalability and best practices.
• Define and implement ServiceNow platform governance, development standards, and automation strategies.
• Drive integration strategies with enterprise applications, cloud services, and third-party tools.
• Provide thought leadership on ServiceNow best practices, including performance optimization and security.

Project Management & Delivery

• Manage ServiceNow projects from initiation to closure, ensuring delivery within scope, timeline, and budget.
• Collaborate with stakeholders to gather business requirements and translate them into technical solutions.
• Develop project plans, track progress, and manage risks and dependencies.
• Lead cross-functional teams, including developers, business analysts, and testers, to ensure successful ServiceNow deployments.
• Ensure proper documentation, knowledge transfer, and post-implementation support.

Stakeholder & Team Management

• Act as the primary point of contact for ServiceNow-related initiatives, engaging with business leaders, IT teams, and external vendors.
• Guide and mentor ServiceNow developers, administrators, and junior architects.
• Communicate project status, risks, and technical updates to executive leadership and key stakeholders.

Required Skills & Experience

Technical Skills

• ServiceNow Expertise: Deep knowledge of ITSM, ITOM, ITAM, HRSD, SecOps, or other ServiceNow modules.
• Development & Scripting: Proficiency in JavaScript, Glide, Flow Designer, ServiceNow APIs, and integrations.
• Integration Experience: Hands-on experience with REST/SOAP APIs, LDAP, Single Sign-On (SSO), and third-party tools.
• Cloud & Infrastructure: Understanding of cloud computing, networking, and enterprise IT architectures.
• Performance Optimization: Experience with ServiceNow instance health checks, security best practices, and upgrade strategies.

Project & Process Management

• Project Management: Experience managing ServiceNow projects using Agile, Scrum, or Waterfall methodologies.
• ITIL & Process Frameworks: Strong understanding of ITIL, ITSM best practices, and enterprise service management frameworks.
• Stakeholder Communication: Ability to translate technical concepts into business language for executives and non-technical teams.
• Problem-Solving: Strong analytical skills to troubleshoot ServiceNow issues and optimize workflows