ServiceNow Administrator

Key Skills: ServiceNow, SAMPro, HAMPro, CMDB, Service Portal, Integrations, ITSM, Incident Management, Problem Management, Change Management.

Roles & Responsibilities:

• Administer and configure ServiceNow, focusing on SAMPro, HAMPro, and CMDB modules.
• Manage SAMPro Maturation, ensuring efficient management and usage of the application.
• Oversee the SAMPro Workspace for streamlined operations and enhanced user experience.
• Implement and configure HAMPro to optimize hardware asset management.
• Develop and maintain integrations between ServiceNow and other enterprise applications.
• Work with Service Portal for efficient user interface and experience in ITSM.
• Provide expertise in incident, problem, and change management processes using ServiceNow.
• Troubleshoot and resolve issues in the ServiceNow environment.

Experience Requirement:

• 5-10 years of experience as a ServiceNow Administrator or ITSM Senior Developer.
• Hands-on experience with SAMPro, HAMPro, and CMDB modules in ServiceNow.
• Strong background in implementing integrations and managing Service Portal.
• Experience with SAMPro Maturation and Workspace management.

Education: Any Graduation