Service Now Business Analyst

 Job Description:

Responsibilities:

• Collaborate with stakeholders to gather and define business requirements.
• Analyze user roles and ensure alignment with business needs.
• Support the development and implementation of role and persona management initiatives.
• Assist in defining and managing personas to improve operational efficiency.
• Perform gap analysis to identify discrepancies between current and desired states.
• Document processes, requirements, and recommendations clearly and concisely.
• Provide support in governance and compliance efforts related to role and persona management.

Required Skills:

• 8+ years of experience in business analysis, with a focus on role and persona management.
• Proven experience in conducting role analysis and defining role requirements.
• Strong understanding of persona management and user role frameworks.
• Experience working with cross-functional teams to gather and document requirements.
• Excellent analytical, problem-solving, and organizational skills.
• Strong interpersonal and communication skills, with the ability to engage with stakeholders effectively.
• Ability to translate business needs into actionable requirements.

Preferred Qualifications:

• Experience with ServiceNow or other IT Service Management tools.