Hands on designing business architecture, delivering technical roadmaps, application blueprints, data models and system over layers for business processes.
Decomposing business requirements against technical standards, current technical gaps and possible application modules needed, conducting risk assessments, governance processes and issue resolution in business architecture.
Deep knowledge in ServiceNow applications, out-of-the-box configurations, business rules, and data tables, impacts of plugin and store app installations.
Technical leadership for integration, testing, and operations of their assigned platform workstream (e.g. ITOM, SACM, etc.)