Service Desk Front Office

Job Description

IT Technician for Service Desk Nuclear and main areas of responsibilities are:

• Mainly handle various types of standardized and non-standardized IT cases.
• Analyse and solve both simple and more complex errors by following the implemented processes (ITIL).
• Contribute to continuous improvement of our daily work and at the same time develop yourself by participating in various projects and assignments.
• Role is to identify, diagnose and solve problems together with the rest of the support team.
• Should have genuine interest in IT and new technology and takes pride in helping others.
• Has an open mind to change
• Sees diversity as a success factor
• Takes responsibility for your learning and professional development
• Has a high school diploma, preferably in IT/technology

Skills:

• Basic knowledge of IT and its components (PC, printers, mobile phones, software, networks, servers, databases, etc.) Experience with Microsoft Active Directory, SCCM and Exchange.
• Experience with Windows-based products.
• Experience with the business system SAP.
• Experience in data administration; (Tickets, Assets, Licenses)
• Experience with BMC Remedy as a case management system.

Language Dependency:
Swedish and English (both written and spoken)