Service Desk

Required to have a dedicated workspace at home and be able to work from home without distractions.
• Receive phone calls and emails from users having problems with using computer software, website navigation, log in issues, and other related technical issues.
• Escalate issues in accordance with defined procedures.
• Assist users through problem solving steps.
• Use available tools and resources to research and resolve technical problems.
• Provide accurate information to end users in a timely manner.
• Ability to multitask while interacting with customers and documenting tickets.
• Adhere to established quality standards.
• Ability to work in a team environment.
• Complete assigned tasks.
Strong communication skills; both written and spoken.