Description

Must be experienced in working on tickets in Service now.

Must be familiar in basic Active Directory tasks such as account unlock, password reset, Account creation.

Answer calls and chats and troubleshoot issues through remote support tool.

Pass tickets which are out of scope to other groups.

Handle irate users with empathy and resolve issues to user satisfaction.

Resolve tickets with given SLA.

Handled Tickets, Chats and call with in given AHT and ASA.

Good written and verbal communication skills.

Technical knowledge on troubleshooting MS office applications

Key Skills
Education

Any Gradute

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