Description

  • Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with the client IT Service Desk.
  • Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution.
  • ITIL certification preferred.
  • Additional Service Center responsibilities duties as required.
  • The assignment requires candidate availability Monday through Friday, approximately 40 hours per week, hours 8:00 a.m. - 4:30 p.m. New hire will be trained on-site at Pontiac, MI then working remote approximately three days/week & on-site two days/week

Key Skills
Education

Any Gradute

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