Service Designer

Responsibilities:

Service Design Integration: Develop and implement service design frameworks that incorporate AI solutions to improve customer interactions and streamline processes

Cross-functional collaboration: Work closely with product managers, developers, and fellow designers to coordinate research activities, strategy sessions, ideation, and testing of new product and service concepts

User-Centered Solutions: Understand business objectives and user needs to create intuitive, user-centered solutions that align with technical and business requirements

Stakeholder Engagement: Influence stakeholders through compelling visual and verbal storytelling, gather and incorporate feedback, and foster alignment through strategic vision and creative innovation

Must-Have:

Experience: 6-10 years in Service Design, Design Strategy, Human-Centered Design, or related fields, with a focus on integrating AI technologies

Analytical Skills: Strong analytical and quantitative skills; data-driven and results-oriented

Agile Methodology: Experience delivering with an agile methodology

Communication: Excellent written and oral communication skills, comfortable working with senior executives

Technical Proficiency: Familiarity with AI technologies and their application in service design