Service Delivery Manager

 Job Description

Responsibilities:

• Take a leadership role in the execution of IT projects and company-wide technology initiatives, often in collaboration with other departments or business units.
• Oversee the delivery of IT services, ensuring that service level agreements (SLAs) and customer expectations are consistently met.
• Coordinate and supervise the work of IT teams, providing guidance and support to ensure effective service delivery.
• Assist in the implementation and promotion of IT policies, best practices, and compliance with company-wide standards.
• Support cybersecurity initiatives by participating in activities such as reviewing firewall logs, monitoring for excessive bandwidth usage, and fostering security awareness through training and communications.
• Play a key role in managing resources, setting goals, and reporting progress on ongoing IT projects.
• Act as a point of contact for resolving escalated technical issues and ensuring continuous improvement in service operations.
• Contribute to business continuity planning and risk mitigation by aligning IT services with organizational needs.

Qualifications:

• Must have a solid background in managing IT services and leading technology-driven initiatives across business units or enterprise-wide.
• Demonstrated experience in overseeing the end-to-end delivery of IT solutions, ensuring consistent performance and service quality.
• Strong leadership skills with the ability to coordinate cross-functional teams and manage multiple tasks and priorities efficiently.
• In-depth understanding of IT systems, infrastructure, cybersecurity practices, and service management frameworks.
• Excellent communication and interpersonal skills, capable of effectively engaging with both technical teams and business stakeholders.
• Proven ability to implement IT policies, support compliance measures, and promote information security awareness.
• Strong problem-solving abilities and a proactive approach to identifying and addressing service-related issues.