Service Delivery Manager

Job Summary:
Required Skills:
• Should have Managed a Manufacturing Lab in Pharma Environment as a Site Service Delivery Manager

Main Tasks:
• Be accountable for all aspects of delivery of IT Technology Services to the site, including, Application and Infrastructure projects,
• IT Systems Operational reliability, IT Change management, and Service Delivery for Base business and end user programs.
• Ensure End-to-end IT risk management at the site including lifecycle management, information security, and GxP.
• Manage the support and delivery teams to maximize value
• Lead projects of various sizes with limited supervision through the Infrastructure and software development lifecycle applying Agile methodologies and tools
• Field service experience managing team across regions
• Exposure to Asset management, Depot services, Desktop support
• Life science experience preferred with the knowledge of GxP processes.

Important Requirements for Candidates:
• Bachelor's degree in Information Technology, Computer Science, or Supply Chain or a related field or equivalent through experience
• Experience in building and deploying business solutions. Supply Chain experience with systems such as MES desirable.
• Experienced with deploying solutions to high standard in a regulated environment, such as Life Sciences (GxP), desirable.
• Experience in optimizing processes and delivering upon cost reduction challenges
• Experience in IT infrastructure delivery, application development and support

Must be:
• A very good communicator, able to adapt communication depending on the customer, with End Users, IT technical experts or business executives
• Fluent in English
• Able to move naturally issues or problems to solutions with business value
• A Technologist who can span multiple technology solutions, and who can provide innovative ways of problem solving
• Able to understand the big picture with good analysis skills to translate data reports into improvement activities